1. Customers are requested to ensure that their bin is always marked with their house number.

2. Customers are requested to leave their bin on the boundary after it has been emptied so that it can be cleaned (If you have an assisted collection, please inform us and we will collect and return the bin to its storage position for you).

2. We cannot clean a bin if it is contaminated with wet paint, excessive amounts of wet oil, or Cat & Dog faeces.

3. It is the customer's responsibility to ensure that Wheelie Clean has correct and current contact details.

4. Failure to comply with the above may mean that we are unable to clean your bin which will result in the loss of a credit.

5. If any rubbish remains in the bin after the refuse collection it will be at the operative's discretion as to whether cleaning can be carried out. If the operative decides to clean the bin then any rubbish removed will be bagged up and returned.

6. If your bin is going to be unavailable for cleaning on a scheduled cleaning day i.e. holiday's please give at least 24 hours advance notice to Wheelie Clean in order to preserve the cleaning credit otherwise it will be lost.

7. It is the responsibility of Wheelie Clean to notify the customer of any changes to the cleaning schedule.

8. The minimum subscription is for three cleans otherwise the one-off cleaning fee of £15 applies.

9. If the customer does not wish to subscribe for further cleaning, notification must be given to Wheelie Clean within seven days of the last subscribed clean.

10. If the customer fails to respond, Wheelie Clean will clean the bin on the next scheduled cleaning day and will issue a reminder notice that you're account is now in arrears.

11. If the customer re-subscribes to the service following the reminder notice the cost of the clean will be offset against the subscription fee at the subscription rate.

12. If the customer fails to re-subscribe following the reminder notice the customer will be liable for the cost of the clean at the one-off cleaning rate and an invoice will be sent to this effect. Failure to pay this invoice may result in legal action.

13. A customer cancelling Paypal arrangements with their bank must also notify Wheelie Clean to prevent any unwanted cleans/charges.

14. If the Council notifies the customer of any change to the refuse collection please ensure that Wheelie Clean is aware of it.

15. In the event of a customer relocating, subscriptions may transfer to the new address where possible. If it is not possible to transfer the subscription a discretionary refund of the remaining subscription fee may be arranged. Refunds will be calculated by unused credits multiplied by the subscription rate paid, less one credit administration fee.

16. Wheelie Clean reserves the right to cancel or refuse any subscription.

17. Customer must not rotate bins

18. By using our service you are agreeing to these terms and conditions. If you have any queries please contact us within 7 days of receipt of these terms and conditions.